“Five star service, food and comfort”
Bell Rock Hotel
HelenKent10 11 contributions South East
21 Sep 2010 | Trip type: Family
We were made very welcome at the Bell Rock Hotel. The service was faultless with great attention to detail. The staff were friendly and helpful at all times. The food was wonderful, served on heated plates and meals all arriving together for the three of us, even if we had all ordered something different. Every night there was a wide menu choice. Very impressive! Comfort and cleanliness of the hotel again could not be faulted. There is a small heated indoor pool which we had all to ourselves, which is open from 8.00 am to 6.00 pm. The hotel was full of guests who were back for their umpteenth stay there, which speaks for itself. The rooms are comfortable and spotlessly clean, albeit with slightly old-fashioned decor, but this adds to the charm of the hotel. The hotel is shown as 2-star, but the service is 5-star. (I assume they are 2-star because of factors such as disabled access, which is limited, as there is no lift and there are steps up to the hotel and down to the restaurant.). I also would not recommend taking older children and especially not teenagers, as there is nothing in the way of entertainment for them. The hotel bar and lounge also closed early (10.30 pm) and all guests seem to retire to their rooms around 9.00 - 9.30 ish! However, to be fair, this was probably due to the time of year (out of school hols) and guests were at the mature end of the scale, so that there was a lack of demand for the bar to remain open longer.
Date of stay September 2010
Visit was for Leisure
Travelled with Extended Family
Member since 10 May 2010
Would you recommend this hotel to a friend? Yes
***Footnote from Daniel***
We are really pleased that everthing was ok, and that we were able to look after our guests to our usual high standard. The bar is licensed to be open until 11pm, but as you have noticed, there is not much demand for this. Therefore, if there is no one using the bar, it will close around 10.30 - 10.45pm. As pointed out in the review, many leave the bar around 9.30pm to settle for the night in their rooms.
